CONTACT / CUSTOMER CARE
Questions about a formula? We're here.
Real people, real answers — usually within one working day. No scripts, no bots.
PHONE
020 8264 9244
Mon–Fri · 9:00–17:00 GMT
STUDIO
PineTree House, Gardiners Close
Basildon SS14 3AN
Basildon SS14 3AN
Common questions
Where do you ship?
Free tracked delivery across the UK, with EU shipping available at checkout.
Can I pause a subscription?
Anytime, from your account — skip, pause or cancel with no fees or phone calls.
Are the formulas vegan?
Every OptiLife formula is vegan-friendly and free from artificial fillers and binders.
Can I see test certificates?
Yes — request a certificate of analysis for any batch and we'll send it over.